Hello Fatma,
The client advisors can not answer in a foreign language.
Can you contact our customer service using French ?
Thank you for your understanding, have a good day.
Best Regards,
Sophia, Conseillère Assistance Mobile
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Le saviez-vous ? Votre Espace Client est disponible 24h/24 et 7j/7 sur https://www.nrjmobile.fr/fr/client